The National Support Center is standing by ready to help with any issues with your internet service or support.
.

This is your concierge desk, use it to get the help that you need!
 
**please bookmark this page for future reference (CTl+D)
 
Please note: "Call me back requiest" require some notice of why!!
 
Note: We recomend that you keep this email address in your Smartphone concierge@support-center.com So that you can report any problems when your network is down!!
Repair my Network: 
Our Password has changed:
General Question: 
Order Replacement Room Cards: 
Setup a Monthly Auto Pay Account: 
What kind of Issue do you need us to handle for you? *
Upgrade my Network: 
Report Network Outage: 
Invoice Issues: 
 
Logo on front of Gateway
Logo on Front of Gateway
We will make the change and email you back that the change has been made!!
Self installing of the UberWi gateway is NOT VERY DIFFICULT and it saves you $400.
  • First please click here and read the directions and watch the video on how to install the UberWi gateway
If you get into some trouble please give our tech Support Line a call at (888) 868-9495 
 
Remember that they are only available Monday - Friday 9am to 5 pm EST.
 
Click here to Open the National Support Center Room Card Wizard!!
 
"Note: you will need your credit card to pay for Shipping and Handeling"
Hello 
 
The Password for the HMI gateway is not set automatically. We only change them once a month at the very most. You must call the StayConnected NOC at (800)  380-4712  please leave a message if there is no answer. your Password will change in the next 12 hours.

ยท         The password is always set to our standard.

So if this is the year 2015 then this is how it will be set.

o        That is Monthyear IE:

         jan16          jul16

         feb16         aug16

         mar16          sep16

         apr16          oct16

         may16          nov16

         jun16            dec16

        

 

Custom Password are not allowed!

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I Want to schedule a call with Ron  to talk about
upgrading my network please click here! 
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___________________________________________________________________
Want to schedule a call with Ron please click here! 
___________________________________________________________________
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Please click here to pay your Invoice online! 
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Please click here to setup an Autopay Account!
 
Your Invoices will be antomatically charged to your Credit card each and every month!!
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NO INTERNET IN HOTEL

99.9% OF THE TIME THE PROBLEM IS THE BROADBAND PROVIDER IS DOWN.!!!

 What you need to do!!

  1. Call your broadband Provider's Tech Support number and give them then name of your property and ask them to PING your Gateway. 
  2. Ask them is there are any service issues in your area!! 
  3. If they say that there are none insist that they test your service and let you know the outcome. 

Most of the time that you have "0" internet the reason is a problem with your internet broadband provider. 

The next steps depends on what they report!
  • If they report that there is an issue with your broadband then there is NOTHING that the National Support Center can do for you.
  • If they report that your service is OK then please click on "I need my network repaired!" and our Concierge team will look into it right away


  •  Our service partner IST service will do a profesional repaire on your Network. They are the best in the industry They service all the hilton and Mariotte Properties.
 
PLEASE do not call the Guest Support Line. They are not network engineers and and do not have the talents or tools needed and will not be able to help you!!
 

For your convenience here are Some  Tech Support Numbers.your's may be different
  • Time Warner 1-866-892-4249
  • Charter 1-888-438-2427
  • Comcast 1-800-934-6489
Let us know of any other Tech Support number you would like for us to add.

National Support Center 

Concierge Desk

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Please click on the BLUE line above and follow the directions in the tab that opens up.!!
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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