Prestige Pro Services reserves the right to make any changes to any part of this service agreement without giving any prior notice.
By ordering cleaning services through Prestige Pro Services by telephone, e-mail, or via any internet booking form the client accepts and agrees to Prestige Pro Services service agreement.
I have read and agree to the terms and conditions stated below:
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service, we will return to your home to re-clean the area within 24-hours. Please contact the office as soon as possible during our normal business hours. It is presumed that the home will be in order and somewhat picked up to facilitate deep cleaning.
We do not climb higher than a 2-step ladder. Higher items will only be dusted w/ an extension duster we cannot move furniture, but we will try to reach any visible places either by hand or with an extension duster. Most homes have at least one chandelier or vaulted ceiling fan that we cannot reach by hand.
We cannot guarantee the results of mini-blind cleaning. Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely.
Payments are due in full upon completion of service. For your convenience, we prefer to set up automatic Credit/Debit Card payments. Please refrain from paying for your cleaning service with cash, but feel free to pay any gratuity you may deem appropriate in cash. Recurring clients paying with a credit card are required to have a valid credit card on file, credit card will be charged automatically on scheduled day of service.
No payment Upon Arrival
If no one is home upon our arrival and there is no payment left behind, we will charge the credit card on file. If the credit card on file is declined, we will have to reschedule your appointment.
Prestige Pro Services never requires tipping, but you can tip if you would like. You are welcome to give the tip directly to your Technician or if you are not home at the time of your service, you are welcome to leave your tip on the kitchen counter. Please do leave a note indicating it is a tip as our technicians are not allowed to take cash that is not labeled “Tip”.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to clients. However, we want you to be 100% satisfied with our services! We offer a Guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you. There are no refunds for gift certificate purchases. We quote based on the amount of cleaning that needs to be completed, not by the amount of time it takes. Refunds will not be issued if, for example, a clean is booked for 3 hours but is completed in 2 hours.
We reserve the right to issue rate increases at any time. Of course, a rate increase will not be implemented unless you are aware of the increase and agree to the new rate. If a rate increase is needed, you will be e-mailed prior to your next scheduled cleaning appointment. As the needs or conditions of your home change you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for the duration of 12 months. If a client discontinues and reinstates service with Prestige Pro Services after a period of 3 months the original price is not guaranteed, and a new rate may be given.
Keys and Alarm Systems
Many Prestige Pro Services clients provide us with a copy of the key to their home or a garage door code. When it comes to the keys, we take extreme measures to protect each key. Each key is locked in our key safe box. We do not return keys by mail. Keys must be hand delivered in person to the client, client must present a picture ID before a key will be released. If you are not going to be home on the day of your cleaning, it is your responsibility to provide the code to disarm your alarm. However, we prefer that your alarm be left off on the day of the cleaning. Keys, garage door codes and alarm codes are kept separate from your paperwork to ensure that we keep your home secure on your cleaning day.
A lock out fee of $50 will be assessed if our cleaning technician(s) arrive and are unable to gain access the premises despite the reason.
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows. Your Cleaning Technician will arrive anytime within your scheduled arrival window. You are expected to be present or have arranged for us to gain access to your home within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit and a cancellation fee of $50 will be charged.
We require at least 48 hours notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 48 hours notice, a cancellation fee of $50 will be assessed. We are very strict on our cancellation/rescheduling policy, please honor it.
If you require extra services or additional cleaning on your scheduled cleaning day, please contact our office 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services. Your technician will not be able to address additional needs without notice.
We are animal friendly, but recognize that having strangers in your home can be very stressful for your pets and can cause unusual aggressive behavior. In the interest of safety for everyone, if your pet becomes aggressive, we may ask you to confine them to a yard or specific room while we are in your home. If you are not home at the time of cleaning, and your pet becomes aggressive we may need to reschedule your appointment.
Prestige Pro Services reserves the right to refuse to service a home with ANY insect infestation (including seasonal). If an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged a cancellation fee.
We value our employees and pour an enormous amount of time, energy and, expense into our screening, hiring, and training process. We are proud of the fact that Prestige Pro Services has such a low employee turnover rate. This agreement helps safeguard our success at providing only the best staff to our deserving clients. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to privately hire our employees. It is for this reason that our clients and employees sign our “finder’s fee” agreement, minimizing the risk of unfair solicitation which undermines the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our employees for hire directly:
• I understand that PRESTIGE PRO SERVICES employees are not allowed to engage in a work-relationship directly with me for one full year after employment termination.
• I understand that I will be charged a $2500 finder's fee if I hire a Cleaning Tech employed by Prestige Pro Services on an individual basis for private work.
• I understand payment is due at the time of service, and my credit card number may be securely retained as back up payment for undisputed delinquent balances.
Solicitation of a Prestige Pro Services employee for private hire will result in permanent termination of service and forfeiture of any unused gift cards.
Thank you for your cooperation and for your patronage. We are honored to clean for you and hope this experience is a memorable one for you!