subject_line
Technology Trouble Ticket
2023-2024 School Year
William Weiss -
CORE BTS Support Staff
Jasdeep Boyal - CORE BTS Support Staff
Scott Warmbrand - Network Administrator
In order to report a technology issue, please complete the form below.
Please note that if you need in-person assistance, our staff will be by when the room is free. If you can include the time your room is empty in the description area at the bottom, we would appreciate it.
First Name
*
Last Name
*
E-Mail Address (
CLICK BEFORE THE
@ SIGN
AND ADD YOUR E-MAIL SO WE MAY CONTACT YOU
)
*
Today's Date:
*
+
Important--Please indicate your phone extension or cell.
Select your building:
*
District Office North
District Office South
Frank J. Carasiti
Joseph A. Edgar
Rocky Point Middle School
Rocky Point High School
Indicate the location of your issue--room number, office location, etc.
Indicate the location--EXAMPLE: JAE 101, HS 211, FJC 121, or MS 214
*
Type of Issue--Include details about your issue in the text box below.
*
Chromebook Issue--Staff Only
Chromebook Student Repair- Librarian and Library Aides (put serial number at the bottom of this form)
Classroom/Office Desktop Computer Issue
Door FOB Access (for Badges see Rachel Masterson)
Event Setup--FJC
Event Setup--HS
Event Setup--JAE
Event Setup--MS
FastPass-Front Desk Entry
Fax Issue (include Fax # below)
Front Desk or Admin Camera Issue
Network Connectivity
New Student Network Account and Google Account Creation
NutriKids Issue (Food Service Workers)
nVision Issue
Optigate Paystub Issue
Password Reset for Network (PT Staff Only)
Password Reset for Staff E-Mail (Staff Outlook)
Password Reset for Staff eSchool
Password Reset for Staff Google Apps for Education
Password Reset for Staff Optigate Account
Password Reset for Staff Other System
Printer --- Lexmark Print Release
Printer Issue (Can't Print, Broken, etc.)
Printer Toner
Request a Google Extension
SMART Board--Bulb, Filter, or Board
Software Installation (Desktops)
Telephone Support
Unblock a Website-Request
VCR/DVD Issue
Website E-mail Issue
WiFi Connectivity (including Visitor access request 24 hrs in advance)
Release an eMail
Other
Please select one of the following options:
*
I only need my eSchool account unlocked.
I need my eSchool account unlocked and my password reset.
Other
Other
If you need toner, please indicate which one:
Brother LC103 Black
Brother LC103 Color
Brother TN-250
Brother TN-400
Brother TN-460
Brother TN-570
Brother TN-670
Brother MFC-J6720DW LC103 Black
HP Color Laserjet 400 (305A)
HP Color Laserjet CP2025 (304A)
HP Color Laserjet M452 (410A)
HP Laserjet 1606 (78A)
HP Laserjet 1006 (35A)
HP Laserjet 1320 (49A)
HP Laserjet 3015 (55A)
HP Laserjet 4100 (61X)
HP Laserjet 4200 (38A)
HP Laserjet 4250 (42X)
HP Laserjet M127 (83A)
HP Laserjet M201 (83A)
HP Laserjet M203 (30X)
HP Laserjet M455 (414A)
HP Laserjet M4555 (90A)
HP Laserjet M507 (89A)
HP Laserjet M608 (37X)
HP Laserjet P1102 (85A)
HP Laserjet P2014\15 (53X)
HP Laserjet P2055 (05A)
HP Laserjet P4014 (64A)
HP Lasejet 37A (CF237A)
HP Lasejet 85A
HP Officejet Pro X451 (971\970Black)
HP Officejet Pro X555 (980)
HP 980 D8J07A
HP 980 D8J08A
HP 980 D8J09A
HP 980 D8J10A
Lexmark E260
Lexmark E264
Lexmark E350
Lexmark MX431 (55B1X00)
Other Not Listed
If you would like a website unblocked, please copy and paste the URL.
Description of Technology or eSchool Issue; If WiFi, please provide name of device and model (Apple/Android). If you are submitting a request for a guest account on the network, please include the name, date, time and building that the guest will be needing access at.
If you would like a student added to the network, please include the student's name, ID number, and grade in the box below:
If this is a STUDENT Chromebook issue, please include the serial number and/or asset tag:
Priority of Request
*
Low
Medium
High
Emergency
If you have a screen shot of your issue, please attach it here. (optional)