Technology Trouble Ticket 2019-2020 School Year

Technology Trouble Ticket

2019-2020 School Year

Carrie George, Vincent Grippa--CORE BTS IT Desktop Support Staff
Scott Warmbrand--CORE BTS Network Administrator

Report a technology issue by completing the form below.

First Name *

Last Name *

E-Mail Address (CLICK BEFORE THE @ SIGN AND ADD YOUR E-MAIL SO WE MAY CONTACT YOU) *

Today's Date: * +

Important--Please indicate your phone extension or cell. *

Select your building: *

Indicate the location of your issue--room number, office location, etc.

Indicate the location--EXAMPLE: JAE 101, HS 211, FJC 121, or MS 214 *

Type of Issue: *

If you need toner, please indicate which one:

If you would like a website unblocked, please copy and paste the URL.

Description of Technology or eSchool Issue; If WiFi, please provide name of device and model (Apple/Android). If you are submitting a request for a guest account on the network, please include the name, date, time and building that the guest will be needing access at.

If you would like a student added to the network, please include the student's name, ID number, and grade in the box below:

Priority of Request *

If you have a screen shot of your issue, please attach it here. (optional)

Computer Services	Door FOB Access (for Badges see Rachel Mackey)	E-Mail (Outlook)
eSchool (Password, Locked Out)- Amy Canzanella	Event Setup--HS	Event Setup--JAE
Event Setup--FJC	Event Setup--MS	FastPass-Front Desk Entry
Fax	Finance Mananger	Google Apps
Network Connectivity	New Account Creation (including Optigate)	NutriKids
Network or OptiGate Password Reset	Printer Toner	Printer Issue (Can't Print, Broken, etc.)
Printer Issue (Lexmark Print Release)	Read 180/System 44	Sentry -- Front Desk Cameras
SMART Board--Bulb, Filter, or Board	Software Installation	Telephone Support
VCR/DVD Issue	Web/E-mail Access	Unblock a Website-Request
WiFi Connectivity (including Visitor access)	Other