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Technology Trouble Ticket
2019-2020 School Year
Carrie George, Vincent Grippa--CORE BTS IT Desktop Support Staff
Scott Warmbrand--CORE BTS Network Administrator
Report a technology issue by completing the form below.
First Name
*
Last Name
*
E-Mail Address (
CLICK BEFORE THE
@ SIGN
AND ADD YOUR E-MAIL SO WE MAY CONTACT YOU
)
*
Today's Date:
*
+
Important--Please indicate your phone extension
*
Select your building:
*
District Office North
District Office South
Frank J. Carasiti
Joseph A. Edgar
Rocky Point Middle School
Rocky Point High School
Indicate the location of your issue--room number, office location, etc.
Indicate the location--EXAMPLE: JAE 101, HS 211, FJC 121, or MS 214
*
Type of Issue:
*
Computer Services
Door FOB Access (for Badges see Rachel Mackey)
E-Mail (Outlook)
eSchool (Password, Locked Out)- Amy Canzanella
Event Setup--HS
Event Setup--JAE
Event Setup--FJC
Event Setup--MS
FastPass-Front Desk Entry
Fax
Finance Mananger
Google Apps
Network Connectivity
New Account Creation
NutriKids
Password Reset
Printer Toner
Printer Issue (Can't Print, Broken, etc.)
Printer Issue (Lexmark Print Release)
Read 180/System 44
Sentry -- Front Desk Cameras
SMART Board--Bulb, Filter, or Board
Software Installation
Telephone Support
VCR/DVD Issue
Web/E-mail Access
Unblock a Website-Request
WiFi Connectivity (Please describe in detail below)
Other
If you need toner, please indicate which one:
Brother LC103 Black
Brother LC103 Color
Brother TN-250
Brother TN-400
Brother TN-460
Brother TN-570
Brother TN-670
HP Color Laserjet 400 (305A)
HP Color Laserjet CP2025 (304A)
HP Color Laserjet M452 (410A)
HP Laserjet 1606 (78A)
HP Laserjet 1006 (35A)
HP Laserjet 1320 (49A)
HP Laserjet 3015 (55A)
HP Laserjet 4100 (61X)
HP Laserjet 4200 (38A)
HP Laserjet 4250 (42X)
HP Laserjet M127 (83A)
HP Laserjet M201 (83A)
HP Laserjet M203 (30X)
HP Laserjet M4555 (90A)
HP Laserjet M608 (37X)
HP Laserjet P1102 (85A)
HP Laserjet P2014\15 (53X)
HP Laserjet P2055 (05A)
HP Laserjet P4014 (64A)
HP Lasejet 37A (CF237A)
HP Lasejet 85A
HP Officejet Pro X451 (971\970Black)
HP Officejet Pro X555 (980)
HP 980 D8J07A
HP 980 D8J08A
HP 980 D8J09A
HP 980 D8J10A
Lexmark E260
Lexmark E264
Lexmark E350
Other Not Listed
If you would like a website unblocked, please copy and paste the URL.
Description of Technology or eSchool Issue; If WiFi, please provide name of device and model (Apple/Android)
If you would like a student added to the network, please include the student's name, ID number, and grade in the box below:
Priority of Request
*
Low
Medium
High
Emergency
If you have a screen shot of your issue, please attach it here. (optional)