Technology Trouble Ticket 2024-2025 School Year

ROCKY POINT UNION FREE SCHOOL DISTRICT

90 Rocky Point - Yaphank Road

Rocky Point, NY 11778

Phone: (631) 744-1600 | Fax: (631) 849-7558

Technology Trouble Ticket

2024-2025 School Year

Joseph Reyes - Director of Technology

Scott Warmbrand - Network Administrator

Jasdeep Boyal - CORE BTS Support Staff

William Weiss - CORE BTS Support Staff

In order to report a technology issue, please complete the form below.

Please note that if you need in-person assistance, our staff will be by when the room is free. If you can include the time your room is empty in the description area at the bottom, we would appreciate it.

First Name *

Last Name *

E-Mail Address (CLICK BEFORE THE @ SIGN AND ADD YOUR E-MAIL SO WE MAY CONTACT YOU) *

Today's Date: * +

Important--Please indicate your phone extension or cell.

Select your building: *

Indicate the location of your issue--room number, office location, etc.

Indicate the location--EXAMPLE: JAE 101, HS 211, FJC 121, or MS 214 *

Type of Issue--Include details about your issue in the text box below. *

Please select one of the following options: *

I only need my eSchool account unlocked.

I need my eSchool account unlocked and my password reset.

Other Other

If you need toner, please indicate which one:

If you would like a website unblocked, please copy and paste the URL.

Description of Technology or eSchool Issue; If WiFi, please provide name of device and model (Apple/Android). If you are submitting a request for a guest account on the network, please include the name, date, time and building that the guest will be needing access at.

If you would like a student added to the network, please include the student's name, ID number, and grade in the box below:

If this is a STUDENT Chromebook issue, please include the serial number and/or asset tag:

Priority of Request *

If you have a screen shot of your issue, please attach it here. (optional)