CUSTOMER SATISFACTION SURVEY

Dear Sir / Madam

This survey is intended to help GKN Aerospace Services Limited - FPT Industries to improve levels of customer service by identifying areas of weakness in current performance.
Please enter your name and company below then rate each aspect of our performance by selecting the most appropriate response.

If you do business with more than one GKN site please answer with respect to the FPT Industries, Portsmouth site only.

Name

* Company

Position:

e-mail:

QUALITY

GKN products conform to the specified quality requirements

GKN responds to complaints in a timely manner

In case of quality problems GKN issues robust and effective corrective actions

GKN provides a good quality after sales support

DELIVERY

GKN standard lead times meet my requirements

GKN delivers products on time

GKN is flexible in meeting my changing delivery requirements

GKN communicates any changes in delivery dates

COST

GKN provides reasonable value for money

GKN prices compare favourably with its competitors

GKN provides a timely response to requests for quotation

ENGINEERING / DESIGN

GKN products match or exceed the specifications of competitors' products

GKN provides an engineering solution in a time that meets my programme constraints

GKN has a robust change procedure when faced with my changing design requirements

GKN provides design to cost engineering

GKN provides innovative design solutions

SERVICE

GKN provides a proactive response to my requests

GKN staff are accessible when I need to talk to them

GKN provides effective communication to me as a customer

GKN service compares favourably to its competitors

OVERALL

* How do you rate your overall satisfaction with GKN as a supplier?

Please add any comments below. Use this box for comments relating to customer satisfaction only. For specific questions or general enquiries please contact us at info@fptind.co.uk

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